Software of Excellence

Build your online reputation with Working Feedback

Online reviews are the digital word-of-mouth, helping practices build social proof and establish trust within their community. By actively collecting and showcasing patient feedback, you can strengthen your reputation, stand out from competitors, and attract more patients with the power of authentic recommendations.

Benefits

Improve your practice’s visibility in search engine results and maximise your online presence

Boost staff morale with regular feedback reports and reviews split by clinician

Increase patient confidence with testimonials from your most valued customers via Google, Facebook, NHS choices and directly on your website

Engage and interact with customer feedback to show you care

Features and Functionality

By automating the collection, moderation and distribution of your patient reviews, Working Feedback provides valuable insight that can help grow your practice in the right direction.

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Automatic feedback requests

Maximise completion rate with the option to ask for reviews across SMS and/or email automatically after an appointment.

Customisable feedback forms

Bespoke feedback forms and branding to gather the answers that are important to you, including interest in additional services.

EXACT & Dentally Integration

Integration process is simple, quick and efficient; staff can be up and running swiftly with interactive tutorials available. Working Feedback works with Dentally too, so you're protected if you switch.

Reporting and insights

Multiple reports available to allow you to make decisions on real data and understand your business better.

Automatic distribution

Following moderation, the patient review is automatically distributed to your Google profile, Facebook, NHS choices, and any other socials you choose ensuring consistent and relevant content.

Reviews that you want to shout about can be shared easily across Facebook, Instagram and Twitter with professionally designed templates.

New reviews can be added to your website automatically and in real time with the Google-friendly Working Feedback widget.

Review moderation

All reviews undergo moderation with the Working feedback team to ensure feedback is suitable, professional and relevant. You’re given a 10-day window to approve or reject feedback that is flagged up.

Customer Testimonials

By collecting and using authentic reviews, our customers have gained valuable insights, improved patient satisfaction, and boosted practice growth. See how Working Feedback has made a difference for practices just like yours!

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It really, really has worked; it's been brilliant for getting more reviews, and has had a huge impact on the morale of the team!

Laura Riley

Pracitce Owner, Hopkinson Dental

All the reviews are automatically sent to our website and facebook feed which reduces the work I have to do. It's such a huge morale boost for everyone who works here which is very beneficial to the practice!

Miriam Hutchinson

Practice Owner, Cherrytree Dental Practice

The single best piece of investment in marketing that I have ever had in my career

Niall Hutchinson

Principle Dentist, Cherrytree Dental Practice

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Build your online reputation with Working Feedback

Benefits