Walk the path of excellence
Our Customer Success Programme helps you to navigate the challenges, increase capacity and grow your practice, while delivering the best possible care to patients.
Join today
Achieve success with your own dedicated coach
Whether you are a new or existing customer of Software of Excellence, we work with you in partnership to help you unlock better business performance now and for the future
Optimise your practice workflow efficiency
Hone your skills of best practice and EXACT with expert guidance and resource
Empower your patients to take control of their contactless journey.
Discover how automation can streamline your admin tasks to free up your team’s time.
Find your local consultant today
Our customer success consultants are experienced, dedicated and passionate experts. They're ready to give you the insights and support to reach your goals.
Lorraine Nix
Customer Success Consultant West MidlandsI’m an experienced internal account manager in the healthcare sector with a passion for delivering excellent customer service - something I get the chance to do every day as a CSC, allowing practices to identify their potential and transform the dental outcomes of patients across the country.
Robert Powell
Customer Success Consultant North EastI’ve been working with practices at SOE for 27 years developing my knowledge of all things surrounding EXACT and the Dental business industry - something I use to help practices grow, thrive and deliver an excellent service to their patients every day.
Emma Wallington
Customer Success Consultant LondonI love working with different practices, helping them to reach their full potential by utilising all aspects of EXACT and providing a service tailored specifically to them.
Jonathan Wood
Customer Success Consultant LondonAs a CSC, I am able to work closely with practices to help them implement change and increase the number of patients that have access to their essential services - all whilst getting to know some great people!
Leah Muchmore
Customer Success Consultant LondonI am passionate about building long term relationships and delivering the best customer service possible. Being a CSC allows me to do this and work with practices to set, reach and exceed their business goals.
Andrew Hepburn
Customer Success Consultant IrelandTo me, being a CSC means building long-lasting relationships with my clients in order to help them identify opportunities to build practice performance, streamline procedures and grow revenues - Something I have been doing with SOE since 2015.
Charli Hatton
Customer Success Consultant South EastI have worked with a huge number of practices as a CSC and seen some great successes - understanding practice goals and needs is awesome!
Sean Norman
Customer Success Consultant North WestHaving worked at SOE for 20 years in various roles, being a CSC allows me to help customers use EXACT to its full potential.
Daryl Portch
Customer Success Consultant South WestAs a CSC I enjoy making people’s lives easier - utilising EXACT through best practice allows for just that. As a by-product, dental practices become more successful and more patients gain access to dentistry, which is what we are all about at SOE.
Rachael Highfield
Customer Success Consultant WalesBeing able to follow and have an impact on each practice's journey that we work with is what excites me about being a CSC - every practice story that I am involved with is my proudest!
Dawn Stump
Customer Success Consultant East MidlandsI’ve always loved my job because of the long term partnerships you make with the clients - Seeing an influx of new patients to a start-up practice or hearing the PM’s voice sound less stressed because you’ve given them hours back in their week, really makes my day.
Andy Boyce
Customer Success Consultant ScotlandBeing a CSC allows me to build a strong relationship with our customers, helping them to optimise the use of our solutions whilst challenging them to continually strive for improvement.