Skip to content
Software of Excellence

Walk the path of excellence

Our Customer Success Programme helps you to navigate the challenges, increase capacity and grow your practice, while delivering the best possible care to patients.

Join today

A one-to-one relationship with your very own dental business coach

“The CSC programme is just brilliant”, says Rebecca White, Practice Owner, White Smiles.  Watch her story in full to find out more.

Achieve success with your own dedicated coach

Whether you are a new or existing customer of Software of Excellence, we work with you in partnership to help you unlock better business performance now and for the future


Optimise your practice workflow efficiency


Hone your skills of best practice and EXACT with expert guidance and resource


Empower your patients to take control of their contactless journey.


Discover how automation can streamline your admin tasks to free up your team’s time.


Find your consultant today

Our customer success consultants are experienced, dedicated and passionate experts. They're ready to give you the insights and support to reach your goals.

Sophie Ulm

Customer Success Consultant SOE

I enjoy working with my customers to guide and empower them in achieving their business goals. Whether that's to become more profitable or to improve the practice efficiencies by increasing team motivation and morale. 'The Customer Success Partnership' allows us to use data to analyse the processes that generate the most success for our practices, and practices that engage with their Customer Success Consultant are proven to generate and support a much higher level of growth than practices that choose not to engage with their Business Consultant.

Emma Wallington

Customer Success Consultant SOE

I love building relationships with the many practices I work with and seeing those relationships develop into achieved goals and tangible business outcomes. I love watching practices grow and maximise their potential by utilising the software and implementing solutions that align with their goals. I enjoy being involved and helping ensure a smooth and streamlined patient journey – from online visibility and ease of booking to aftercare follow-ups before leaving the chair.

Joe Hewlett

Customer Success Consultant SOE

I love helping practices grow and reach their full potential! Working closely with practices to improve all areas of their business is something I love doing. From ensuring the team is motivated to meeting patient expectations and hitting KPI targets – there is a profound sense of achievement when we can look back at what we have achieved by working together. Care Manager is a best practice I'm passionate about. It's an incredible tool that helps with treatment acceptance and patient retention and, if used to its full potential, can increase practice revenue.

A working partnership that makes a difference

Identics Dental Practice

Alison Wetten

Practice Manager, Sidcup Dental Surgery

Software of Excellence has made a huge impact. It has made us a competitive business and it has made us a secure business.

Take a look at how our Customer Success Programme is supporting dental practices.


The Customer Success Programme provides your practice with a dedicated experienced consultant.  They will work with you to understand your priorities, challenges, opportunities and aspirations. We use the data within your business to introduce you to solutions that we will benchmark what you are doing to show progress, and support you at every step to improve the way you run your practice.

We tailor the service to you, based on your needs. Customers who are new or need more support can have weekly calls, while more experienced customers often prefer quarterly calls and email updates.

As a customer, the programme is included in your subscription fees. 

92% of customers told us the programme had either a significant or major impact on business outcomes.

To arrange your kick off call you can either book online or speak to our team.