Walk the path of excellence
Our Customer Success Programme helps you to navigate the challenges, increase capacity and grow your practice, while delivering the best possible care to patients.
Join today
Achieve success with your own dedicated coach
Whether you are a new or existing customer of Software of Excellence, we work with you in partnership to help you unlock better business performance now and for the future
Optimise your practice workflow efficiency
Hone your skills of best practice and EXACT with expert guidance and resource
Empower your patients to take control of their contactless journey.
Discover how automation can streamline your admin tasks to free up your team’s time.
Find your consultant today
Our customer success consultants are experienced, dedicated and passionate experts. They're ready to give you the insights and support to reach your goals.
Sophie Ulm
Customer Success Consultant SOEI enjoy working with my customers to guide and empower them in achieving their business goals. Whether that's to become more profitable or to improve the practice efficiencies by increasing team motivation and morale. 'The Customer Success Partnership' allows us to use data to analyse the processes that generate the most success for our practices, and practices that engage with their Customer Success Consultant are proven to generate and support a much higher level of growth than practices that choose not to engage with their Business Consultant.
Joe Hewlett
Customer Success Consultant SOEI love helping practices grow and reach their full potential! Working closely with practices to improve all areas of their business is something I love doing. From ensuring the team is motivated to meeting patient expectations and hitting KPI targets – there is a profound sense of achievement when we can look back at what we have achieved by working together. Care Manager is a best practice I'm passionate about. It's an incredible tool that helps with treatment acceptance and patient retention and, if used to its full potential, can increase practice revenue.
Charli Hatton
Customer Success Consultant SOEBeing a Customer Success Consultant is rewarding and fulfilling – I thrive working closely with Practice Owners and Managers who want to empower their teams to create an effortless patient experience and achieve durable business growth. Guaranteeing patients know their next steps and that the team is in full control is vital.
Emma Wallington
Customer Success Consultant SOEI love building relationships with the many practices I work with and seeing those relationships develop into achieved goals and tangible business outcomes. I love watching practices grow and maximise their potential by utilising the software and implementing solutions that align with their goals. I enjoy being involved and helping ensure a smooth and streamlined patient journey – from online visibility and ease of booking to aftercare follow-ups before leaving the chair.